Starting with Discovery, we learned about KROST’s mission being an intersection of fashion + social good. Crafting personas, we were able to define different user behavior and characteristics that were essential to the success of the brand. Fashion, especially in e-commerce, is a highly competitive industry. We wanted to understand how perceived competitors were performing in the space, and especially why they were performing well within their vertical. This analysis provided more light on what changes, both from a UX and content perspective, would be vital for launch.
Concurrent with their technology infrastructure being developed, we provided analysis, copy and communication materials to support their efforts in establishing their charter nonprofit partnership.