We always start with Discovery. We need to understand the organization as well as their own team.
Next, there is extensive content and competitive analysis. This work results in identifying tremendous insights into what content truly performs. To ensure the user is always at the center of the entire experience, personas are developed to illustrate and summarize the variety of their constituent users groups. We were able to combine the strategic approach with data-driven research.
All of this rolls up into the digital strategy, which drives the wireframes. Then, instead of spending weeks looking at static design documents, we go directly into prototyping, allowing a hands-on and collaborative approach for all involved.